ISM Insurance Services Malaysia Berhad (ISM) was conceptualized in 1998 by the General Insurance Association of Malaysia (PIAM) as the Malaysian Insurance Rating Organisation (MIRO) project. The objective of MIRO was to put in place databases to support pricing and reserving in a liberalized pricing environment. The project took shape in 2000 when PIAM established the MIRO department and employed an Actuarial Manager to coordinate the project.

In July 2003, the PIAM management committee decided to merge the MIRO and MIS department to form ISM department. The scope for the project was also expanded to include anti-fraud and information technology related services. Takaful operators began to participate and contribute data to ISM in 2003. This was followed by life companies in 2004.
The PIAM management committee recognized the need to create a separate entity to enable ISM to carry out its role more effectively and also formally involve the Takaful and Life Insurance industry. On the 18th of February 2005, ISM Insurance Services Malaysia Berhad was incorporated as a company limited by guarantee with 35 Insurers and 4 Takaful operators as members. ISM commenced operations on 1 April 2005.


To be a strategic enabler of growth and development for the insurance and takaful industry through quality, reliable and efficient services.


To be the center of excellence in providing statistical, database and technology centric solutions while continuously expanding the range of services that is focused on industry’s needs.

Strategic Objective of ISM

  1. Provide infrastructure of databases and analytics that allows members to make informed decisions and support liberalized pricing environment.
  2. Build competencies in quantitative underwriting and technical pricing.
  3. Increase efficiencies in operations by:
    • Providing online access to shared information
    • Utilization of information technology solutions
    • Providing effective fraud detection systems and capabilities

Awards & Recognition of ISM

ISM Insurance Services Malaysia Berhad is a MSC Status company. We are also ISO/IEC 27001:2013 certified, a premier certification for information security management.

ISM Insurance Services Malaysia Berhad (ISM)

Full Address

Level 13, Tower 8, Avenue 5, The Horizon Phase 2, Bangsar South City, No 8, Jalan Kerinchi, 59200 Kuala Lumpur.

Location Map

no 8, Jalan Kerinchi, Pantai Dalam, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • December 6, 2023 4:24 pm local time

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