Full Address
Level 14, Menara Takaful Malaysia No 4,Jalan Sultan Sulaiman 50000 Kuala Lumpur
Description
Who We Are
Ombudsman for Financial Services (OFS), [formerly known as Financial Mediation Bureau] was incorporated on 30th August 2004 and commenced its operations on 20th January 2005. OFS is the operator of the Financial Ombudsman Scheme (FOS) approved by Bank Negara Malaysia (BNM) pursuant to the Financial Services Act 2013 and the Islamic Financial Services Act 2013.
The FOS was launched on 1 October 2016. OFS is a non-profit organization and functions as an alternative dispute resolution channel to resolve disputes between our Members who are the financial service providers (FSPs), licensed or approved by BNM and financial consumers.
What we do
Our mandate is to resolve disputes between financial consumers and financial service providers in an independent, fair, and timely manner:
- We are unbiased and do not take sides when resolving disputes.
- We make decisions based on relevant facts/evidence and circumstances of each dispute.
Our Vision
To be the trusted and well respected independent dispute resolution avenue for financial consumers
Our Mission
We are committed to providing an independent, trusted, efficient, and quality alternative dispute resolution service to financial consumers and financial service providers.
Our Guiding Principles
Our operations are guided by the following principles:
- Independence
- Fairness & Impartiality
- Accessibility
- Accountability
- Transparency
Location Map
Jalan Sultan Sulaiman, Kampung Attap, 50000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Add a review