Raine & Horne Property Management Sdn Bhd

Incorporated in 1982, Zaki + Partners is a firm of Chartered Surveyors and Registered Valuers with professional practice emphasis in property valuation, investment and project management, property management, real estate agency and property consultancy.

The firm currently has twelve (12) offices in Malaysia viz. Kuala Lumpur, Petaling Jaya, Subang Jaya, Kelang, Johor Bahru, Melaka, Seremban, Ipoh, Kuantan, Penang, Kota Kinabalu and Kuching.

Since its inception and establishment, Zaki + Partners have enjoyed outstanding and enviable reputation and a deserved degree of success. The firm's creditability has also received wide recognition from all quarters, evidently based on experiences and expertise of the firm's Partners and supporting senior managers.

The date 6th July 1989 witnessed and introduced a new image to the firm. It was a planned corporate expansion which also culminated in the making of an official announcement on the affiliation of the firm with Messrs Raine & Horne Pty Ltd, a notable Pan Pacific region company of estate agents and property consultants.

Founded in 1883, Raine & Horne is one of the few large real estate organisations with offices and affiliates all over the world, in the major cities of South East Asia, Europe, Canada, USA, Fiji, Australia, New Zealand, Japan and Africa. With affiliated offices worldwide, we have the benefit of an international team without the additional cost.

Realizing that properties must be aggressively and professionally managed, RAINE, HORNE & ZAKI PROPERTY MANAGEMENT SDN BHD (PM 0010) was established on 1st September, 2002. Current legislation in Malaysia only allows firms registered with the Board of Valuers, Appraisers and Estate Agents to undertake Property Management. RAINE, HORNE & ZAKI PROPERTY MANAGEMENT SDN BHD is fully registered with the Board to provide Property Management services in Malaysia. A copy of the certificate is enclosed herewith.

Our goal is to enhance clients’ property values through active day-to-day management which focuses on maintaining high levels of occupancy and tenant satisfaction, while lowering property costs. Our management team continuously work to maximise the physical and financial potential of properties and their long term value.

Property Management

Successful property management is a demanding activity requiring understanding, ability, technical and organizational skills and resources. Good property management is concerned with effective utilization of a property owner’s assets. A good property manager pays a lot more attention to the needs of the tenants than was done in the past because good property management practice is about serving the users rather than the physical building.

Although professionals can design a building that is sustainable, bad management and maintenance would shorten its life. Neglect, abuse and ignorance are some of the factors which contribute to the decline of the condition, and therefore the value of a building. It is thus important to recognise that effective property management of a building will extend its physical life and alleviate the need for replacing it with a new one.

Property managers are responsible for the maintenance of the common area, utilities and the overall condition of buildings. As such, they are in a position to for example; commission a property management audit to assess the effectiveness of building management procedures, by examining the optimal utilisation of services, the overall building integrity performance, the management of public utilities and other support services.

Good property management is about satisfying the occupiers. A satisfied occupier will remain in the building, pay their service charge, even at a higher rate if it commensurate with the services provided. This will lead to a higher occupancy rate, a high compliance to payment of service charges and eventually enhancement of the value for the properties.

Management Information System

It is evident, that for an effective property management, there is a need for a Management Information System (MIS). This is a system that manages computer resources for an organisation. RAINE, HORNE & ZAKI PROPERTY MANAGEMENT SDN BHD incorporates CSS Property Management Solution with the following modules in the system.

• Ownership management
• Accounts receivable
• Documentation management
• Utility management
• Customer service
• Maintenance management
• Report generator
• General ledger
• Account receivable
• Accounts payable

However, it must be noted that for a property manager to realise the full potential of a computer system, business processes need to be fundamentally redesigned to accommodate the computer, rather than the computer being used simply to automate the traditional processes. The computer thus performs those aspects of the process to which it is best suited and hence increasing efficiency and eventually occupiers’ satisfaction.