At Tune Protect Malaysia, we are committed to providing efficient, responsive and reliable service to our customers. Our Customer Service Charter outlines our minimum commitment to providing quality services and gives our customers references by which our performance can be measured. It is guided by four (4) service pillars, that we pledge in responding to the needs of our customers as well as provides clear service benchmark, making our focus on our customers our main priority.The four pillars are:
- Insurance made accessible
- Knowing our customers
- Delivering timely, transparent and efficient service
- Ensuring fair, timely and transparent claims settlement process
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